Firstly, please let us sincerely apologise. We pride ourselves on the quality of our garments so we are very disappointed to hear your item/s haven’t met your expectation.
Faulty items can be returned to us within 12 months of the purchase date. Faults which develop after 12 months would be classed as general wear and tear from use. Please check that you have followed the care instructions on the garments label before returning to us, as if this has not been adhered to we’re afraid we cannot accept the fault.
To return the items to us, please follow the below process;
1) Please include the original returns form if you have it or, if you don’t, please print an order confirmation email or a handwritten note if that’s more convenient.
The important thing is that you include the following information;
- Order Number
- Your name & address
- Contact number
- Which item/s you are returning (please tell us the size and product code from the tag which will begin with FL or FS if possible)
- Details of the fault
If you are unsure about anything please don’t hesitate to contact our friendly Customer Services team by email at email@example.com
2) Please package up the item/s and the returns form/note in suitable packaging and if you still have your pre-paid label from your returns form, attach that to the package.
If you no longer have the pre-paid return label, then please contact our friendly Customer Services team and they will happily provide you with a new returns label. We can either send you one by email for you to print at home or we can post one out to you, whichever you prefer.
You can contact us by email at firstname.lastname@example.org
3) Postage Receipt
Take your parcel to your most convenient Post Office branch and they will do the rest. You will be given a postage receipt, make sure you keep this safe as this is your proof of return.
Please wash worn faulty items before returning to us, unhygienic garments will not be examined by QA and these will be returned to the sender.
You will receive an email to let you know once your refund has been processed. Please note that it may take a further 5-10 days for your bank to process the refund, this is unfortunately out of our control. Your refund will be credited to the same card you used to place the original order.