We’ve tried to make our returns process as easy as possible with just three steps;
1) Returns FormSimply fill in the returns form which was enclosed in your order, telling us which items you are returning, and include this with the garments you are sending back to us. Our delivery bags have an additional sticky strip so you can use this to easily package them up.
2) LabelPeel off the pre-paid label from your returns form and put it on your parcel (ensuring you cross out the original delivery label on the bag, so it’s clear for Royal Mail)
3) Postage ReceiptTake your parcel to your most convenient Post Office branch and they will do the rest. You will be given a postage receipt, make sure you keep this safe until you’ve received your refund as this is your proof of return.
OR
4) Royal Mail Click and Collect ServiceYou can use Royal Mail’s collection service for a small fee (60-80p). Arrange a collection by clicking
here and Royal Mail will come to your house to collect the parcel. Simply enter the tracking number listed on your returns label and advise the parcels weight. Once you have entered the address details of where you’d like the parcel collected, a choice of collection dates is given.
Once we’ve received your parcel we will try our best to process your refund within 3 working days*, and send you an email to let you know once this has been done.
Please note that it may take a further 5-10 days for your bank to process the refund, this is unfortunately out of our control. Your refund will be credited to the same card you used to place the order.
Please return your unwanted item/s to us within 90 days of receiving them. Items must be returned in re-sellable condition: unworn, unwashed and with all labels and tags still intact. Items must be tried on over your own underwear for hygiene reasons. Items can only be returned if the protective hygiene seal has not been removed.
* working days are Mon – Fri and exclude UK Bank Holidays